Position: Service Delivery Analyst
Location: Chesapeake, VA
Welcome to Hiscox USA
As a specialist insurer and reinsurer, we are not interested in the ordinary. That would be too easy. We prefer to focus on those parts of the industry which are more difficult, more unusual and, well, more specialist. The more complex the risk, the greater the chance for us to show our clients what we can do. It’s a successful approach and one that’s seen us grow into a FTSE 250 business with offices around the world. But we are not stopping there. Our ambition is to expand our business into new markets and new territories. We are an ambitious company and we need ambitious people.
We are not a mass producer of insurance policies but focus on key areas of expertise and strength. We specialize in protecting people with unusual and often complicated insurance needs. Hiscox USA writes insurance through the following growing Practice areas:
Hiscox Group includes Hiscox London Market (Lloyd’s of London), Hiscox UK and Europe, and Hiscox International (US, Bermuda and Guernsey).
The Team
In 2010, we were the first insurer in the US to enable small businesses to quote and buy their insurance direct online or through a service centre. Over the past 6 years we’ve significantly expanded our class appetite, our geographical footprint and our distribution footprint (branching out to brand partnerships within iconic insurance brands like GEICO, Farmers and Nationwide, and wholesalers). Despite heading towards being the largest Hiscox US product line, we’re at the beginning of our exciting journey.
The Role
Working as part of the Direct Partnerships Division, the Service Delivery Analyst will help ensure our service vision is delivered to the Hiscox brand principles and that this is embedded within both the Hiscox internal teams and third party providers.
The Service Deliver Analyst will work with Operations, Information Technology, Underwriting, Partner Management, Claims, and Third Party Outsourced teams to deliver exceptional operational performance within Hiscox. This position will have a specific focus of improving operational processes and data, improving efficiency and freeing up capacity, increasing greater process control, and driving better service to our clients.
This position requires an individual with strong oral and written communication skills and the ability to work both horizontally and vertically through both Hiscox and our partner organizations. The individual must be organized, yet comfortable in a rapidly changing, dynamic environment. High energy, “roll-up your sleeves” attitude and commitment to success are absolutely imperative. The individual must be able to think strategically to design long term business strategies while acting tactically to deliver short to mid term success.
Key Responsibilities:
• Assist in promoting a customer centric agenda when it comes to 3rd party providers.
• Develop corporate relationships with existing and potential service providers to build service levels to deliver the Hiscox brand promise
• Derive and own ongoing service improvement initiatives with 3rd parties and the wider Hiscox company
• Identify opportunities and engage with the Business Units to deliver them
• Research new opportunities to constantly deliver cutting-edge service
• Collaborate in a matrixed environment across multiple leadership teams
• Strong written and verbal communication skills
• Demonstrated relationship management skills with third party providers
• Working collaboratively with both internal and external resources to achieve desired benefits